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Best Contact Centre Conference

Yet another Six Sigma Group Director, Stuart Smith, was invited to take a public platform to outline the significance of the Six Sigma methodology for process improvement. This time a group of call centre businesses gathered at the Mitial World Class Event in Cardiff (26-27 April 2005) to discuss the key issue of call centres – how to achieve total customer satisfaction through profitable quality improvement. There was considerable interest expressed in Six Sigma as a very positive approach to improving call centre performance.

If you would like a copy of the presentation please contact info@sixsigmagroup.co.uk